Meet & Greet:
It is essential for both client and care provider to schedule the face to face meet and greet. Wachusett Pet Services, LLC will not provide care requests to any client without this essential step. Please be prepared to provide care instructions, entry method to the home, and other essential information regarding the proper care for your pets. Full disclosure is expected at this time.
Veterinary Disclosure & Release Form:
Wachusett Pet Services, LLC will require veterinary information for your pets. Full disclosure of any/all illnesses must be made prior to contract care dates. A veterinary release form will be provided at the Meet & Greet and required prior to caring for your pets.
Pet Information Sheet: Each client contracted for pet sitting services is required to complete the Pet Information Sheet provided. Any wrongful or misleading information in the Pet Information sheets may constitute a breach of terms and be grounds for instant termination thereof.
Wachusett Pet Services, LLC will not be responsible for incidents involving outdoor pets including but not limited to: disappearance, hit by car, the elements of nature, wild or domestic animal attack, dognapping, toxic plant ingestion, etc. Owner will assume all liability for contracting Wachusett Pet Services, LLC to care for outdoor pets (domestic or livestock).
It is the policy of Wachusett Pet Services, LLC that all dogs are to exit their residence into a secure fenced area (electronic or otherwise) or on a leash. We will not “just let out” any dog with the hope that your pet is properly trained and will heed a “come” command from any individual. Fencing does not negate training, should your pet require additional efforts to come back indoors from a fenced area this may affect outdoor time/play as it subsequently affects other clients the are depending on our punctuality.
Home Security & Job Share:
Many homes now have a variety of home security means. We respect your right to secure your property however it is important to inform Wachusett Pet Services, LLC of all home security measures, alarms, exterior and interior video surveillance. Massachusetts is 1:17 states in the US with reciprocal laws regarding home surveillance, protecting both parties. The widespread use of camera phones and other measures has spurred another look at the legality of video surveillance. The Massachusetts Privacy Act, MGL c. 214, In general states, a person has a reasonable expectation of privacy within the residence. The recording of audio is a felony charge and permission must be granted in writing. Wachusett Pet Services, LLC does not authorize such recordings. Should surveillance be added to your property, as an existing client, it is your responsibility to notify us of same, Wachusett Pet Services, LLC reserves the right to refuse service to clients who have not fulfilled full disclosure.
Many homes are protected by alarm systems. We will not utilize remote access/set for alarms, a code must be provided. It is necessary to disclose if the said system is hardwired to Police/Fire. Although proficient with different systems, technology changes rapidly and there may be unfamiliarity with the system in your home. Should the alarm be activated accidentally, Wachusett Pet Services, LLC is NOT RESPONSIBLE for any fees incurred in same
If there is anyone else that will have access to your home while you are away, please inform us. Others being present in the home can negate Wachusett Pet Services, LLC insurance and bonding. If we believe items in your home are disturbed and we are uninformed of others being present we will notify the police. Keys: If keys are required to enter your home and upon completing of service keys are to be returned to you, Wachusett Pet Services, LLC will require a signature, by any means, upon the return of the keys.
Wachusett Pet Services, LLC may decline to care for pets when someone else is looking after them or if others are entering and exiting the home during the contracted care period. Too many issues could arise with multiple caretakers which could cause your pets to suffer. Double feeding, no feeding, incorrect dosing of medication, misplaced items, missed visits are some possibilities when someone else is involved. Job Share will be considered case by case. It MUST be disclosed to Wachusett Pet Services, LLC prior to contract date commitment. Job Share negates any and all liability Wachusett Pet Services, LLC would have towards your home and pet(s). Job Share and others on the premises also negates any insurance and bonding coverage. Should Job Share be accepted by Wachusett Pet Services, LLC, a liability release waiver must be signed prior to care.
Full Disclosure of Health:
Wachusett Pet Services, LLC requires full disclosure of any potential, prone, pre-existing or environmental health risks regarding your pets. If issues are not disclosed prior to service and the health risk is discovered during the time of service and said health risk poses a potential risk to the well-being of any individual, other pets via direct contact, indirect contact or other means, Wachusett Pet Services, LLC reserves the right to discontinue service of your pets leaving it the responsibility of the client to procure subsequent care for the remaining duration of the clients' absence. Lack of Full Disclosure and the discovery thereof after-the-fact will be considered breach of service and No refunds will be issued. Additionally should medical expenses incur as a result of non-disclosure, the client will be held accountable for any and all medical and/or veterinary expenses.
Pet Property Damage:
Wachusett Pet Services, LLC and its personnel, herein referred to as Wachusett Pet Services, LLC, will not be held responsible for pets that cause damage to furniture, carpet, flooring/woodwork, walls, etc. including but not limited too water dispensers/bowls, broken glassware or crockery, picture frames/artwork and other household items, while walker/sitter is not present. Wachusett Pet Services, LLC cannot be responsible for any complications pets may suffer or actions of pets while they are unattended. Wachusett Pet Services, LLC agrees to provide services in a safe, reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Wachusett Pet Services, LLC unless arising from negligence on the part of Wachusett Pet Services, LLC.
Wachusett Pet Services, LLC does have employees/staff. Each staff member is covered under Wachusett Pet Services, LLC insurance and bonding. Wachusett Pet Services, LLC reserves the right to dispatch/assign an employee to any residence for pet care. Pet sitters/walkers are representatives of the company and have signed non- compete agreement. At no time are they allowed to solicit business from clients referred to them by the company. If they do so, or if they accept pet sitting jobs "on the side," they are at risk of termination.
Our current rates are subject to change without notice. The Base Rates are for TWO household dogs or THREE household cats or combination thereof. Rates for additional pets to be discussed with services at the time of initial consultation. Livestock Care is based hourly.
There are times when circumstances present themselves during the course of pet care where Wachusett Pet Services, LLC will need to be compensated beyond the base rates. These circumstances may include but are not limited to: Excessive Bodily Mess; diarrhea, vomit, indoor urination, indoor fecal, have dogs not housebroken, changing puppy pads, lack of proper supplies, additional needs due to illness, behavioral issues (including biting, excessive jumping, etc) and veterinary care. Additional Charges are based on hourly fees of $28/HR with a minimum charge of $10. or in the case of purchasing necessary supplies, reimbursement will be expected.
As part of our service for cat care will will scoop litter boxes, however, it is not our job to clean the litter boxes that were left for days prior to us taking responsibility. Clean/Fresh LItter Boxes are expected prior to the start of service. An additional charge of $10 per litter box will be assessed if your boxes are not done before we begin service.
Clients are invoiced via email prior to service. Payments are accepted in the form of credit card, in person or via online portal, check or cash. Payments must be made prior to service. A late fee for payment may be assessed at the rate of 10% per 14 days overdue.
We have family too, however, we are willing to care for your pet should you be unable. Easter, Memorial Day, Fourth of July, Thanksgiving, Christmas Eve/Day, New Years Eve/Day are charged at 1.5 times the posted rates.
An additional fee of $10 per visit is assessed for weekend care (excluding Vacation Packages).
Last Minute Bookings & Cancellations:
For existing clients we will do our best to accommodate a last minute booking (24 hours or less notice) with additional fees applied to the base rate for our time and trouble to rearrange scheduling, itinerary/visitation routes, dispatch staff, additional time/mileage incurred. Please remember that poor planning our your part does not constitute urgency on ours.
Additional Fee is $15 per 30 minute visit will be applied. This additional fee may be waived in case of medical emergency if we are available to assist.
We also understand you may have cause to cancel your booking.
Walk cancellations: There is no cancellation fee for regularly scheduled walks unless we are already enroute to your residence the visit will be charged as scheduled.
Vacation Booking Cancellations: Vacation reservations are booked several weeks/months in advance. We require 14 days notice of cancellation or a 25% fee of the total vacation package rate will be assessed. We do not keep a waiting list for client care, therefore a last minute vacation cancellation has prevented us from fulfilling the vacancy.
Inclement Weather & Winter Safety: Unless a State of Emergency is declared and we are not legally permitted to be on the road, we will take care of your pets in any weather condition. Severe weather may impede outdoor activities and shorten the visit. We will attempt to supplement with indoor play provided that the dogs are participating. It is the responsibility of the pet owner to make sure that there is safe access/passage to/from/around the property. If we can not safely access the property, we will notify the client of same and no refunds will be given.
Photography & Video: Wachusett Pet Services, LLC reserves the right to take and utilize photographs or videos for marketing purposes. Pets and owners used will remain anonymous.
By contracting with Wachusett Pet Services, LLC you hereby agree with all applicable company policies. Wachusett Pet Services, LLC Reserves the right to refuse service to anyone.